Frequently Asked Questions
General Pet Tag Questions
No. The silicone holder can hold an Apple AirTag, purchased separately. The Microchipped Mini is an identification charm, not a microchip or tracking device.
Use the included zip ties to secure the sign to your pet’s crate. The sign measures 4.75 x 3.8 x 0.125 inches.
For most of our tags, Yes for an additional charge. Please reach out and we can talk about colors! Then we will make a custom listing just for you. We need to charge an additional fee for customizations that go beyond the product descriptions. This is because we have to change our regular process, which can include extra design time and test cuts. We do this for extra customizations like font styles, colors, or sizes.
Yes, We can do a custom tag shape and graphics. We charge an additional fee in addition to the price of the tag. If you are interested, please reach out! Hello@emandmestudio.com
Our minis are designed to fit on a standard split ring with your pet tag. We believe having less rings makes the tags jingle less and less likely to get caught on stuff.
Check out the size guide for our recommendations. Overall, our tags are very lightweight, so it just depends on the style you want and if the size will bother your pet.
Wash with warm water and liquid soap. Avoid any harsh soaps or scrubbing tools.
Our tags are made from high quality laser cut acrylic.
We think they are pretty durable for the average pet, but every pet is different and you know them best. We also recommend that when wearing the tags, pets are not able to chew on them. We have had some of our customers have them on their pets for years with no problems and others may break after a few months. We certainly will try our best to help if it breaks quickly after receiving, but please use your best judgement on your dog’s personality. Pet accessories are subject to wear and tear and it is the responsibility of the owner to keep an eye on the condition to make sure it is safe for their pet. For best results we highly recommend attaching it with a single ring directly to the collar to avoid any way it can get caught, unlike using extension rings or stacking multiple together.
Shipping Questions
Yes! Any purchase over $60 will qualify for free shipping in the US.
We paint each tag by hand and ensure it is to perfection. In order to keep our quality of standards high we require 2 weeks of packing and handling time to get your order just right!
